2024 – 2026
After-School Program Leader
Fayette County Public Schools
- Led daily program operations, supervised staff, and managed schedules and attendance.
- Main contact for parents, handling their concerns and billing questions.
About
I spent eight years at the Better Business Bureau of Lexington. I started in membership sales and customer service and worked my way up through four roles to Director of Operations.
As director I ran the office and its staff and oversaw the bureau's dispute resolution programs, including legally binding arbitration.
Most recently I led an after-school program for Fayette County Public Schools, where I supervised staff, managed schedules and attendance, and was the main contact for parents.
I'm looking for administrative, office and government work.
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Experience
2002 – 2010
Better Business Bureau of Lexington
Four roles, most recent first
-
Director of Operations
- Directed office operations and staff.
- Oversaw dispute resolution programs, including legally binding arbitration.
- Organized community events, including the Home and Garden Show silent auction.
-
Operations and Conciliation Manager
- Managed the complaint conciliation staff and caseload, and kept records accurate and confidential.
-
Complaint Conciliation Coordinator and Lemon Law Facilitator
- Mediated disputes between consumers and businesses and facilitated Lemon Law cases.
-
Membership Sales and Customer Service Representative
- Recruited and served member businesses.
Earlier
Leasing Consultant
Raintree Apartment Homes
Leasing and resident relations, using Yardi.
Auto Travel Counselor
AAA Auto Club Group
Member travel planning and high-volume member service.
Credentials
- Distinguished Toastmaster (DTM)Toastmasters International
- Google Project Management Certificate
- Kentucky Notary PublicActive commission
- University of KentuckyCoursework in psychology
Skills
- Office operations
- Staff supervision and scheduling
- Conflict resolution and mediation
- Employee and member relations
- Confidential records
- Project coordination
- Public speaking and training
- Microsoft Office
- Google Workspace
- Yardi
- AI tools (Claude)